HighLevel: Contact detail page customization enhancements

HighLevel published a changelog update for Contact detail page customization enhancements. OverviewWe've rolled out a new set of enhancements to Contact detail page customization, giving users greater flexibility to personalize layouts, optimize space utilization, and tailor the contact experience to their workflow.

What changed

OverviewWe've rolled out a new set of enhancements to Contact detail page customization, giving users greater flexibility to personalize layouts, optimize space utilization, and tailor the contact experience to their workflow.

These updates make the contact record more adaptable while preserving a clean and efficient user experience.

Why it matters for agencies and VAs

Agencies and VAs are usually the first people asked why a screen changed, why a workflow loads differently, or whether a new setting should be adopted. Tracking this early keeps client support, SOPs, and implementation calls cleaner.

How to use it

1. Open the affected HighLevel feature and confirm how the change behaves in a real sub-account.
2. Update any client-facing SOP, Loom, or checklist that mentions the old behavior.
3. Flag the change only for clients whose workflows, calendars, payments, sites, conversations, SaaS, or AI setup are affected.

Certified GHL Admin operator take

As a Certified GHL Admin, my read is simple: do not treat this as trivia. If the feature is part of a client fulfillment path, test it once, document the operational impact, then decide whether it deserves a client note or an internal-only SOP update. Source category: new.