HighLevel announced Inbound Call Routing by Working Hours: your profile can now accept inbound business calls only during the hours you set, and any call that lands outside your schedule automatically skips your device and routes to your phone number's existing backup destination.
Until now the only way to stop work calls during personal time was to uninstall the mobile app at the end of the day. This adds time-based gatekeeping at the profile level: define your routine availability once, and the system intercepts calls that arrive after hours instead of ringing your phone.
Routing is automatic. The moment your workday ends, the system hands the caller to whatever backup the destination number already has configured, so callers still reach voicemail or your on-call route rather than hitting a dead end.
This is a per-user setting, not an account-wide one, so clients who run shared phone numbers or pooled call routing should test it on one profile before recommending it to a team. Confirm the destination number actually has a sensible backup (voicemail or on-call) configured, otherwise an after-hours caller silently skips the device with nowhere obvious to land. It is a clean fix for VAs and operators who do not want work calls bleeding into off-hours, without the uninstall-the-app workaround.
As a Certified GHL Admin, my read is to treat the backup destination as the real configuration step, not the toggle. The toggle is trivial; the part that breaks client trust is an after-hours lead hitting silence because the number's fallback was never set. Document it once per client number, then this becomes a safe default for anyone who wants protected personal time.